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 Support & FAQ

Ko-All Consultants (Pty) Ltd
Ko-All is responsible for the technical maintenance and development of Custrack. Customisation of the software will be controlled by Ko-All, and a fully detailed specification and quotation will be supplied.

Custrack Installation Instructions
The following linked document contains step by step instructions on installing Custrack for our existing customers: Installation. PDF

 _____ Why do I have to set my PC Date Settings?
Custrack uses the date format routines in Visual Basic to display and update the database.  When the date setting in the long date format of the US American date is used i.e. ’dddd, MMMM dd, yyyy’, these routines fail and causes an error when data is retrieved from the database.  It is therefore imperative to set the long date to dd MMMM yyyy (Set the Regional Settings language to English - South Africa).


_____ Why do I need Microsoft Word?
To be able to create and send personalised letters/documentation to individual as well as a group of selected clients.

_____ What do I need to run Custrack from outside the office?
There are three methods of accessing Custrack externally:
1.         Custrack via Internet – you need:
NT/2000 Server, with latest service packs applied: Internet Information Server, Internet Connectivity and/or Remote Access, Custrack Internet Server Module.
2.         Custrack via Dial-Up – you need:
Microsoft NT/2000 Server– all latest service packs applied: SQL Server Version 2000 upwards, minimum 128 KB Bandwidth available and not shared, TCP/IP Protocol installed and configured.
3.      Mobile Solution – you need:
- A separate off-line user license
- NT/2000 Server, with latest service packs applied.
- Internet Information Server and .NET Framework 1.1
- Internet Connectivity and/or Remote Access

The Custrack Mobile system runs on the following platforms:
- HP IPAQ with GPRS connection.
- Sony/Ericsson P900 Cellphone with GPRS connection.

_____ Can I SMS from Custrack?
Yes!
- SMS Individually to a client
- Bulk SMS to a selection of clients
- Automatic SMS message on the client’s birthday
- Scheduled SMS messages to a selection of clients
- Require: 1 additional Custrack License, SMS contract and SIM Card from Service provider, SMS modem (ask us about details).

_____ Can I fax from Custrack?
Yes!
 Custrack will automatically interact with the following off the shelf fax packages – HylaFax, Winfax, Datafax, FaxSys, FaxPort and FaxNow – you must set up a fax server with the fax software in place.

_____ What service packs do I need to apply to my Operating System?
As a minimum Custrack requires MDAC version 2.8 with Jet Service Pack 6 applied on the client and Windows 2000 SP 4 on the Server.
Contact Detail
Technical Issues
Kobus du Plessis
(T) 011 7042063
(C) 0836535799
kobus@custrack.com
Operations & Financial
Alett du Plessis
(T) 011 7043717
(C) 0826506808
alett@custrack.com
_____ What hardware do I need to run Custrack?
- Pentium, Recommended 600 MHz or higher
- 128 MB RAM Super VGA screen and card capable of resolution of 1024 by 768. 150 MB free disk space.

_____ What software do I need to run Custrack?
- Microsoft Windows 2000/XP with Microsoft Office 2003, with ODBC and drivers for Microsoft Access and SQL Server Installed
- Microsoft Outlook with Messaging installed.
- Microsoft SQL Server version 2000 upwards with Microsoft SQL Client Licenses to run the database and client access
- TCP/IP Protocol Installed and configured

_____ Why do I need TCP/IP protocol?
The Custrack Server uses Winsock to communicate with the Custrack Client in order to manage the concurrent licensing of users on the system.  We therefore need an IP Address or Host Name for each client as well as for the server.

_____ Why do I get “Custrack has not signed you on yet”?
Your Custrack Client is not communicating with the Custrack Server - network connection to the server has failed, or TCP/IP Address or Host Name has changed.

_____ Why do I get Runtime Errors?
Custrack has encountered an unexpected error which we have not yet catered for in our program.  In order for us to fix the problem, please e-mail or fax us a copy of the screen with the error on it – Press ALT + Print Scrn on the keyboard and paste this into Word or body of E-Mail and we will correct the problem in future releases.

_____ When should I use Access and when SQL Server?
Microsoft Access is not a client server database. It therefore cannot support a large number of users (with Custrack more than 5) and requires a very stable network and server environment. Access is prone to corruption if the server crashes or a client crashes during an update. It is therefore recommended that the server and every workstation run from a UPS when Access is used. SQL Server overcomes these problems to a large extent.